You may cancel your order under the following conditions
Before Shipping: You can cancel your order if it has not yet been shipped
Unprocessed Orders: If your order is still in the "processing" or "pending" status, you can request a cancellation.
Note: If the order has already been shipped or is in the process of being prepared, it cannot be canceled, but you can request a return once you receive the item
How to Cancel an Order
:To cancel your order, please follow these steps
Contact Us Immediately: Reach out to our customer support team at support@[yourdomain].com or call +[country code][number]. Provide your order number and reason for cancellation
Cancellation Confirmation: If the cancellation request is received before shipping, we will confirm the cancellation via email and issue a full refund to the original payment method.
Cancellations After Shipment
Once your order has been shipped, it can no longer be canceled directly. However, you can initiate a return once the item arrives and follow our Return Policy
Refunds for Canceled Orders
Before Shipping: If the order is canceled before shipment, a full refund will be issued to the original payment method within 5–10 business days
After Shipping: If your order has already shipped, you will need to follow our return process. Once the returned item is received, a refund will be processed
Non-Cancelable Orders
The following items are not eligible for cancellation
Personalized or Custom-made products
Digital products or downloadable content
Items marked as "Final Sale"
Order Modifications
If you need to make changes to your order, such as updating shipping information or adding items, please contact us immediately. We will do our best to accommodate your request, provided the order has not yet been processed or shipped.
Contact for Support
If you have any questions or need assistance with canceling your order, please reach out to our customer support team
Email: [email protected]
Phone/WhatsApp: +[972595734574]
Return Eligibility
You can return most items within 30 days of receipt for a full refund or exchange, subject to the following conditions
The item is in original condition, unused, and with all original packaging and labels intact
Certain items such as personalized products, perishable goods, and sale items are not eligible for return. These will be specified during checkout
How to Return an Item
To return an item, please follow these steps
Contact Us: Reach out to our customer support team at support@[yourdomain].com or call +972595734574 to initiate the return process
Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and the address to ship your return
Package Your Return: Ensure the item is securely packed, including all original accessories, manuals, and packaging
Ship the Item: Return the item to the address provided, and please use a trackable shipping method. We recommend purchasing insurance for high-value items
Return Shipping Costs
Domestic Returns: Free for defective or damaged items. Otherwise, the customer is responsible for return shipping costs
International Returns: The customer is responsible for both return shipping and any customs duties or taxes
Refunds and Exchanges
Refunds: Once we receive your returned item, we will process your refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account
Exchanges: If you would like to exchange an item for a different size or color, please contact customer support. Exchanges are subject to availability
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the item. We will arrange a return at no extra cost and offer a full refund or replacement
Non-Returnable Items
The following items cannot be returned
Personalized or custom-made products
Gift cards
Downloadable software products
Items marked as "Final Sale" or "Non-Returnable"
Processing Time
Once we receive your return, it will be processed within 5–7 business days. You will be notified via email regarding the status of your return, whether it's a refund or an exchange.
Contact for Support
If you have any questions or need assistance with a return, please reach out to our customer support team
Email: [email protected]
Phone/WhatsApp: +972595734574
You can request a replacement if your item meets any of the following conditio
The item is damaged or defective upon arrival
The wrong product was shipped
The item is missing parts or accessories
Please note: All replacement requests must be made within [Number of Days] from the date of delivery. Items must be in original condition with packaging, labels, and accessories intact
How to Request a Replacement
To request a replacement, follow these steps
Contact Us: Reach out to our customer support team at [email protected] or call +972595734574 with the following details
Order Number
Product Name/Description
A photo of the damaged/defective item or incorrect product
Review: Our customer support team will review your request and approve a replacement if it meets our policy criteria
Return Instructions: If necessary, we will provide you with a Return Authorization Number (RAN) and details for returning the defective item
Replacement Processing: Once we receive the returned item, we will process and dispatch a replacement. Please allow up to [Number of Days] for the new item to be shipped
Replacement Shipping Costs
Defective/Damaged Items: Return shipping for defective or damaged items is covered by laki.
Incorrect Product Sent: If we send you the wrong item, we will also cover the return shipping costs
Customer Error: If the wrong item was ordered by mistake (e.g., wrong size or color), the customer is responsible for return shipping costs, and replacement shipping charges may apply
Replacement Process
Domestic Orders: If the replacement product is available, it will be shipped within 7 business days after we receive your returned item. If the product is out of stock, we will inform you and offer an alternative
International Orders: Delivery times for international replacements may vary. Please allow up to 7 business days for the item to be dispatched
Non-Replaceable Items
Certain items may not be eligible for replacement
Personalized or Custom-made products
Items marked as "Final Sale"
Products damaged by misuse or improper care
Contact for Support
If you need any assistance or have questions about your replacement request, please reach out to us
Email: [email protected]
Phone/WhatsApp: +972595734574
Delivery Timeframes
Standard Delivery: Orders are processed within 1–2 business days and delivered within 3–7 business days
Express Delivery: Available in select locations. Delivery within 1–3 business days
International Orders: Delivery times vary by country and may take 7–21 business days depending on customs clearance
Note: Business days exclude weekends and public holidays
Shipping Charges
Domestic Shipping: Free for orders above [amount]. A flat fee of [amount] applies otherwise
Express Shipping: Calculated at checkout
International Shipping: Calculated based on destination, weight, and courier charges
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your package through [Courier Name]’s website or through your account dashboard.
Delivery Partners
We work with reputable couriers including
DHL
FedEx
Aramex
Local delivery services (where available)
Missed Delivery / Incomplete Address
If the delivery fails due to incorrect address or unavailability, our courier will attempt redelivery or contact you. Additional delivery charges may apply for redeliver
Delays
While we strive to meet delivery timelines, delays may occur due to
Natural disasters
Strikes
Customs clearance
High order volumes during holidays
We appreciate your patience in such cases
Delivery Locations
We currently deliver to
Selected international destinations (view list on checkout page)
Contact for Support
If you have any questions about your delivery, please contact us at
Email: [email protected]
Phone/WhatsApp: +97259734574